FAQ

Our products

We carefully select our marble from renowned quarries around the world, including Green Marble from India and richly veined marble from Spain and Italy. Each variety is chosen for its beauty, quality, and durability

Absolutely. Because marble is a natural material, each piece has its own unique veining, texture, and coloration. This means your watch or pen stand will be unlike any other.

No, Marbre Dumont is an online-only brand. This allows us to focus on craftsmanship, reduce overhead, and bring our premium products directly to discerning customers worldwide.

Clean your marble pieces with a soft, damp cloth. Avoid harsh chemicals, acidic cleaners, or abrasive materials. For leather parts, use a leather-safe cleaner and conditioner periodically.

Payments

We accept PayPal and all major credit and debit cards, including Visa, MasterCard, and American Express.

All prices are listed in euros (€). Your credit card provider or PayPal will automatically convert the amount into your local currency during checkout.

Payment may be declined due to incorrect billing information, insufficient funds, or card restrictions. If you encounter issues, please double-check your details or try an alternative method. You can also reach out to us for assistance.

Shipping

We ship from Germany, within the European Union, meaning member states of the EU don’t have to worry about any further taxes.

Yes, we ship worldwide. No matter where you are, we want you to enjoy our handcrafted marble pieces.

Please note that you are responsible for any import taxes that may be required by your country.

Shipping is free for all orders within the European Union. For international orders, shipping is free when your order total exceeds €150. Orders below that threshold will have shipping costs calculated at checkout.

Delivery times vary by destination. Within the EU, orders typically arrive within 2–4 business days. International shipping may take 4–14 business days depending on your location.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery every step of the way.

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